About Your Tenancy

We’ve learnt a lot in the last decade, which is why we’ve created these handy guides


Find out your key responsibilities and get answers to some frequently asked questions but, if you have any further questions, we are always here to help.


Getting Started

Before you get settled into your new home, there’s just a few things you need to do first.

Utility connections
Changing your details
Tenant's condition report
Tenant's contents insurance

Your Tenancy

Taking care of the property
Routine inspections
Emergency repairs

Rent Payments

Payment options
Breach of rent payments

Ending the Tenancy

Under the discretion of the lessor, you may receive an invitation to renew your lease at the end of the term. We will be in touch with you prior to this to gather your intentions moving forward are so that we can set in motion vacation or renewal.

Breaking your lease
Vacating the property

Utility Connections

As a tenant, it is your responsibility to ensure your power, gas, phone, internet, etc. have been connected under your name. If you have already indicated on your application form what connections you would like us to do on your behalf, we will arrange the connection of utility services for you as soon as possible. This is a free service! Should you wish to arrange connections for yourself, here are some useful numbers:


Connectnow is dedicated to helping you move home more easily. We can connect your utilities including electricity, gas, phone, internet and pay TV to a broad choice of leading providers. We can also organise your disconnections and offer a range of additional services, such as cleaning and food services, removalists and vehicle hire. What’s more, you pay no charge as a result of using the connectnow service.

Contact 1300 554 323connectnow.com.au

Telephone and Internet

13 22 00 www.telstra.com.au
13 13 58 www.optus.com.au
1300 650 410 www.vodafone.com.au
13 19 17 www.iinet.net.au


13 13 53 www.synergy.net.au


13 13 58 www.alintaenergy.com.au
1300 092 579 agl.com.au
13 21 80 www.kleenheat.com.au
9531 3262 originenergy.com.au
Simply Energy
1800 009 141 simplyenergy.com.au

Changing your details

Please ensure that the relevant financial organisations, road departments and other important bodies are notified of your new address. Redirection can be organised online at www.auspost.com.au or at any Australian Post outlet.

Tenant’s condition report

At the commencement of your tenancy, we will send you a Property Condition Report. You’ll need to go through this and state weather you agree or disagree with the comments made. It is important to be very thorough with this as it will be used as a reference for the final bond inspection. We ask that you please sign and return this within 7 days.

Tenant’s contents insurance

We strongly advise that you take out tenant’s contents insurance before you move into your new home. Any damages to possessions that you own due to occurrences such as fires, storms and power outages, are not covered by the lessor. You’ll need to conduct your own research over available policies, or you can contact us and we will put you in touch with the appropriate insurance brokers.

Taking care of the property

As the tenant, it is your responsibility to ensure that the property is kept clean and well cared for. Besides the obvious, some other things you should do include;

  • Regularly clean all filters and vents on air conditioners, vents and exhaust fans
  • Carrying out regular checks of smoke alarms and RCD’s (safety switches)
  • Regularly weed and trim garden beds and plants.

If the property you are renting has a swimming pool or spa you are responsible for regular cleaning, water testing and the storing/protecting of any covers.

If there are any pets on the property, bear in mind that you are also responsible for any damages or noise violations they cause. So please do all that you can to minimise such incidents from occurring.

Routine inspections

Having been approved as a Rentwest Solutions tenant, we are confident you will take good care of your new home. For our owner’s peace of mind, and to provide an opportunity to touch base with you, we will carry out regular inspections of your rental property.

These inspections occur 6 weeks after the commencement of the lease and every 3 months thereafter.

We will send you a guide and maintenance sheet that will assist you in ensuring the property is maintained to an acceptable standard.

Emergency repairs

Should anything happen on the property that could cause injury to yourself, or damage to the property, then please contact us as soon as possible so we can help manage the situation to avoid undue harm to you or the property. This includes things like burst water pipes, flooding toilets, serious gas leaks or electrical faults.

Please note that locking yourself out of the property is not an emergency concern. If this occurs during work hours then please contact our office and we can arrange for you to borrow our spare keys. Alternatively you can hire a locksmith at your own expense, which may include any additional damages to the property as a result of their work.

For after hours emergencies ONLY please contact 0410 473 083.

Payment options

Your rent can be paid weekly or fortnightly by using your DEFT card or by EFTPOS via our office. Please note we do not accept cash payments. Rent must always be paid at least one period IN ADVANCE.

While we understand that situations can sometimes occur beyond your control, it’s important we explain to you that we have a ZERO tolerance for late rent payments. If you are unable to pay your rent on time, it’s essential you contact your property manager prior to the due date.

Should the lessor wish to increase the rent, you will be given a minimum of 60 days’ written notice.

Breach of rent payments

At any time, should rent payments not be met, the following will occur;
  1. If rent is not received on the due date you will receive an SMS reminder.
  2. If the rent is not paid within 3 days, a breach notice for non-payment will be issued and recorded on your tenancy history.

Breaking your lease

When you intend to vacate the property, you are required to give us notice in writing. For a fixed-term agreement, we require 30 days’ notice.

Should you wish to leave during a fixed-term lease, rent must be paid until the new tenants are approved and take possession. During this time, you may also be required to pay for additional financial damages or costs incurred to the lessor.

In order to ensure no unnecessary expenses occur, we strongly advise that you contact us as soon as possible if your situation changes so that we can talk about solutions.

Vacating the property

When it is time to vacate the property, we will send you a full cleaning guide to assist you in preparing the property for the final bond inspection. Remember that the property should be left in the same condition as the initial property report and any damages may come out of your bond.

Please also ensure that all rent and any other accounts should be paid in full prior to the vacate date.


From the team here at Rentwest Solutions, we hope you enjoy your new living arrangement!