About Your Tenancy

We strongly advise that you take out tenant’s contents insurance before you move into your new home. Any damages to possessions that you own due to occurrences such as fires, storms and power outages, are not covered by the lessor. You’ll need to conduct your own research over available policies, or you can contact us and we will put you in touch with the appropriate insurance brokers.

As the tenant, it is your responsibility to ensure that the property is kept clean and well cared for. Besides the obvious, some other things you should do include;

• Regularly clean all filters and vents on air conditioners, vents and exhaust fans
• Carrying out regular checks of smoke alarms and RCD’s (safety switches)
• Regularly weed and trim garden beds and plants.

If the property you are renting has a swimming pool or spa you are responsible for regular cleaning, water testing and the storing/protecting of any covers.

If there are any pets on the property, bear in mind that you are also responsible for any damages or noise violations they cause. So please do all that you can to minimise such incidents from occurring.

Having been approved as a Rentwest Solutions tenant, we are confident you will take good care of your new home. For our owner’s peace of mind, and to provide an opportunity to touch base with you, we will carry out regular inspections of your rental property.

These inspections occur 6 weeks after the commencement of the lease and every 3 months thereafter.

We will send you a guide and maintenance sheet that will assist you in ensuring the property is maintained to an acceptable standard.

Should anything happen on the property that could cause injury to yourself, or damage to the property, then please contact us as soon as possible so we can help manage the situation to avoid undue harm to you or the property. This includes things like burst water pipes, flooding toilets, serious gas leaks or electrical faults.

Please note that locking yourself out of the property is not an emergency concern. If this occurs during work hours then please contact our office and we can arrange for you to borrow our spare keys. Alternatively you can hire a locksmith at your own expense, which may include any additional damages to the property as a result of their work.

For after hours emergencies ONLY please contact 0410 473 083.

Your rent can be paid weekly or fortnightly by using your DEFT card or by EFTPOS via our office. Please note we do not accept cash payments. Rent must always be paid at least one period IN ADVANCE.

While we understand that situations can sometimes occur beyond your control, it’s important we explain to you that we have a ZERO tolerance for late rent payments. If you are unable to pay your rent on time, it’s essential you contact your property manager prior to the due date.

Should the lessor wish to increase the rent, you will be given a minimum of 60 days’ written notice.

At any time, should rent payments not be met, the following will occur;

1. If rent is not received on the due date you will receive an SMS reminder.
2. If the rent is not paid within 3 days, a breach notice for non-payment will be issued and recorded on your tenancy history.

When you intend to vacate the property, you are required to give us notice in writing. For a fixed-term agreement, we require 30 days’ notice.

Should you wish to leave during a fixed-term lease, rent must be paid until the new tenants are approved and take possession. During this time, you may also be required to pay for additional financial damages or costs incurred to the lessor.

In order to ensure no unnecessary expenses occur, we strongly advise that you contact us as soon as possible if your situation changes so that we can talk about solutions.

When it is time to vacate the property, we will send you a full cleaning guide to assist you in preparing the property for the final bond inspection. Remember that the property should be left in the same condition as the initial property report and any damages may come out of your bond.

Please also ensure that all rent and any other accounts should be paid in full prior to the vacate date.