Rentwest is committed to providing our clients with exceptional customer service. We believe it’s what sets us apart from other property management companies. We do everything in our power to make sure our clients are happy and receiving the service we pride ourselves on. In the unlikely event that an issue arises, we have the following guarantee.
Peace of Mind Guarantee
If in any given month we fail to meet any of the standards laid out in our Customer Service Charter, we will refund your management fees for that month in full. All that we ask is that you let us know of a problem immediately and offer us a chance to rectify it.
Should you advise us in writing that we have failed to perform our obligations and this matter is not rectified within 28 days, we allow you to terminate your Managing Agent’s Agreement with our office.
This guarantee does not apply when:
- We are asked to carry out non-standard duties.
- Matters are outside our control, e.g. a natural disaster or accident.